Ragnaro Terms and Conditions

Welcome to Ragnaro. These Terms and Conditions govern your use of our website, ragnaro.com, and all services, games, and promotions we provide. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our platform.

About Our Operations

At Ragnaro, we are operated by Ragnarok Corporation N.V., licensed and regulated under Curaçao license OGL/2023/105/0084. We provide our services to players across the European Union, including the Netherlands, Germany, Finland, Norway, Poland, Italy, Spain, France, Portugal, Latvia, Slovakia, Slovenia, Hungary, and the Czech Republic, as well as Canada, Australia, New Zealand, and Switzerland. Our platform is available in 14 languages, and we at Ragnaro Casino ensure that localized support is accessible to every player we serve.

Eligibility Requirements

To use our services, you must meet the following criteria:

• You must be at least 18 years old or the legal gambling age in your jurisdiction
• You must not reside in a country where online gambling is prohibited
• You must provide accurate and truthful registration information
• You must not hold more than one account with us
• You confirm that funds deposited are legally obtained

Account Registration and Security

When you create an account with us, we require accurate personal details, including your name, date of birth, email, and address. Our Ragnaro login credentials must be kept confidential, and you are responsible for any activity occurring under your account. If you suspect unauthorized access, you must notify us immediately through [email protected]. We reserve the right to suspend or close accounts that violate our policies, including the use of multiple accounts or fraudulent information.

Verification Procedures

We may request identification documents, proof of address, and payment verification before processing withdrawals. This is a standard Know Your Customer (KYC) procedure, and we require full cooperation to ensure compliance with anti-money laundering regulations. Failure to provide requested documentation may result in delayed or cancelled withdrawals.

Deposits and Withdrawals

Our casino accepts deposits starting from €10 through multiple methods, including iDEAL, Revolut, Bank Transfer, ING, ABN AMRO, Rabobank, and various cryptocurrencies such as Bitcoin, Ethereum, USDT, and Litecoin. Withdrawals also begin at €10, with specific limits depending on your verification level. Our withdrawal limits range from €500 per day at Level 1 up to €1,500 per day at Level 5, with monthly caps between €7,000 and €20,000.

Processing times vary by method. Crypto and e-wallet withdrawals are typically processed within 0–24 hours, card withdrawals within 24 hours, and bank transfers may take 1–3 business days, occasionally extending to 7 days. We conduct a mandatory KYC check on your first withdrawal, which may add up to 24–48 hours to processing time.

Bonus Terms and Wagering Requirements

Here at Ragnaro, we offer a Welcome Package of 350% up to €2,500 plus 250 free spins for new customers making a qualifying first deposit of at least €20. This bonus must be activated manually in the "My Bonus" section. Our deposit bonus structure spans four deposits, each offering different percentages and free spin allocations.

• Deposit and bonus funds carry a 35x wagering requirement
• Free spin winnings carry a 40x wagering requirement
• You have 10 days to complete wagering before forfeiture
• Maximum bet while any bonus is active is €5 or currency equivalent
• Bonuses cannot be combined with other active promotions
• Deposits via Skrill and Neteller do not qualify for bonus eligibility

We also provide Crypto Welcome Bonuses, including 200% up to 3,000 USDT and 100% up to 200 USDT, each with distinct wagering requirements and minimum odds for sportsbook-related offers. Our Ragnaro bonus terms require that you finish any active bonus before claiming free spins, and activating a new bonus automatically cancels any unfinished one. Withdrawing funds before completing wagering will result in forfeiture of the bonus and associated winnings.

Maximum Win and Cashout Rules

For certain regions, we apply a maximum cashout rule equal to 10x the bonus value. If wagering requirements are not completed within the specified deadline, both the bonus and any winnings generated from it will be forfeited. We reserve the right to modify or terminate any promotion at our discretion.

Games and Fair Play

Our library includes over 12,436 games, featuring more than 11,097 slot titles, 120+ live dealer tables, and 287+ progressive jackpot slots. We work with leading providers such as Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming, and Hacksaw Gaming to ensure fair and certified gameplay. All games on our Ragnaro Casino platform use random number generators tested for fairness and compliance with licensing standards.

We offer a full range of game types, including slots, live casino, table games, sports betting, virtual sports, esports, and instant/crash games. Our sportsbook covers football, basketball, tennis, and many other disciplines with extensive match coverage. We do not guarantee winnings, and all gameplay carries inherent financial risk.

Responsible Gambling

We are committed to promoting responsible gaming practices. Players can set deposit limits, session time reminders, and self-exclusion periods through their account settings. If you believe you may have a gambling problem, we encourage you to contact our support team or seek assistance from professional organizations specializing in gambling addiction.

Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. We provide assistance in all 14 supported languages, ensuring that every player receives help in their preferred language regardless of location.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our platform, including technical failures, internet connectivity issues, or third-party service disruptions. Our liability, where applicable under law, is limited to the amount of your account balance at the time of the dispute.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Continued use of our services after changes are published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

Governing Law

These terms are governed by the laws applicable to our Curaçao gaming license. Any disputes arising from your use of our services shall be resolved in accordance with the regulatory framework established by our licensing authority.