Ragnaro Privacy Policy

At Ragnaro, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our services. By accessing Ragnaro casino online, you acknowledge that you have read and understood this policy, and you consent to the practices described below.

Who We Are

Ragnaro is operated by Ragnarok Corporation N.V., licensed and regulated under the Curaçao Gaming Authority (License No. OGL/2023/105/0084). We operate the official website ragnaro.com and provide casino, live casino, and sports betting services to players across the European Union, Canada, Australia, New Zealand, and Switzerland. If you have questions about how we handle your data, you can always reach us at [email protected].

Information We Collect

We collect several categories of information to provide you with a safe, personalised, and efficient experience on Ragnaro casino. This includes data you provide directly, as well as information generated automatically while you interact with our platform.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you create a Ragnaro casino account.
• We gather identity verification documents (ID, proof of address, payment proof) as required by our KYC and anti-money laundering obligations.
• We record financial information, including deposit and withdrawal history, payment method details, and transaction amounts.
• We track your gaming activity, including games played, wagers placed, bonus usage, and session duration, to improve our services and ensure compliance with responsible gaming standards.
• We collect technical data such as your IP address, browser type, device information, and geolocation to maintain security and prevent fraud.
• We store communication records from your interactions with our 24/7 live chat and email support team.

How We Use Your Data

We use the information we collect for legitimate business purposes connected to operating Ragnaro casino. Our use of your data is guided by principles of necessity, transparency, and legal compliance.

• We use your data to verify your identity and age before allowing you to deposit or withdraw funds.
• We process your information to manage your account, process transactions, and apply welcome bonuses or promotions you have activated.
• We analyse your activity to detect suspicious behaviour, prevent fraud, and comply with anti-money laundering regulations.
• We use your contact details to send important account notifications, security alerts, and, where you have opted in, marketing communications about Ragnaro bonus offers.
• We rely on your data to provide customer support in your preferred language, as we support all 14 languages available at Ragnaro.
• We may use aggregated, anonymised data to improve our game selection, payment methods, and overall platform performance.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the nature of the processing activity. These include your consent, the necessity of processing to perform our contract with you, compliance with our legal obligations as a licensed operator, and our legitimate interests in preventing fraud and securing our platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns on our site. Cookies also help us keep you securely logged into your account and present you with relevant promotions. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances, always in line with applicable data protection laws.

• We share data with payment processors to facilitate deposits and withdrawals through methods such as bank transfers, cards, and cryptocurrency transactions.
• We disclose information to regulatory authorities and licensing bodies when legally required.
• We work with third-party service providers, including game studios and live dealer providers, who may receive limited data necessary to deliver their services.
• We may share data with fraud prevention and verification services to confirm your identity and protect against unauthorised activity.
• We may disclose information if required by law, court order, or governmental request.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory requirements. Once your data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention schedules.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include encryption, secure servers, restricted access controls, and regular security audits. While we strive to protect your information, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your location, you may have certain rights regarding your personal data under applicable privacy laws, including the GDPR for players in the European Union. We are committed to honouring these rights wherever they apply.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at [email protected], and we will respond in accordance with applicable regulations.

International Data Transfers

As we serve players across multiple countries, your data may be transferred to and processed in jurisdictions outside your country of residence. We take appropriate safeguards to ensure your information remains protected in line with this policy, regardless of where it is processed.

Children's Privacy

Ragnaro casino is strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services offered. We encourage you to review this page regularly. Continued use of Ragnaro casino login and related services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, or via email at [email protected]. We are here to help and ensure your experience with us remains safe and transparent.